Our Team

Dr. M. Heffernan, DVM (Doctor of Veterinary Medicine)

Dr. Heffernan graduated from the University College Dublin of the National University of Ireland in 1969 in Veterinary Medicine, obtaining his MVB degree. He then obtained his M.R.C.V.S. from the Royal College in London, England. He later moved to Canada and has been practicing in Toronto for the past 35 years. During this time he has lived in the neighbourhood with his lovely wife Eithne, their three children, and several (over the years) Golden Retrievers. He has been with the Bayview Animal Hospital for the past twenty-two years.

Dr. M. Heffernan, DVM (Doctor of Veterinary Medicine)

Jennifer Bilous, RVT (Registered Veterinary Technician)

Jennifer Bilous, RVT (Registered Veterinary Technician)

Jen has been a devoted employee of Bayview Animal Hospital since 2003. She graduated with honours from the University of Guelph Ridgetown Veterinary Technology Program. Jen takes special pleasure in strengthening the human-animal bond by working with both pets and their people. The quality and standard of care that she sets for our patients is extraordinary. Jen is also responsible for caring for the patients and boarders after hours under direction of Dr. Heffernan. She is the lucky owner of beautiful tropical fish and four loving cats, Lady Guinevere, Prince Myshkin, Astra, and Cosmo.

Jennifer (Jei) Palacios, RVT (Registered Veterinary Technician)

Jei has been a dedicated member of Bayview Animal Hospital since February 2013. She graduated from the Veterinary Technician Program at Seneca College. There is nothing more rewarding to her than sending a pet home with their family healthy and happy. When she isn’t at work she returns to a full house – her dog Marcello, her cats Jane, Teds, and Thor; and her animal-loving son, Connor.


Jasper is just the ultimate clinic kitty. When speaking of Jasper clients say that he is “more like a dog”. He sprints to the reception desk to greet people and soaks up affection like a sponge. He tries very hard to sit in purses and has raised suspicions that he may have been a wallet thief in a previous life. Patients usually adore watching him (when they don’t he is happy to stay in his play-cage) as he provides hours of entertainment. Jasper is from the animal colony at the University of Guelph Ridgetown veterinary technology program.

Some of his favourite activities include:

  • fetching jingle balls
  • politely demanding for the blinds to be raised so he can sit on the ledge of his favorite window to watch and chatter at the sparrows outside
  • finding the one square of sunlight to soak up the heat
  • monkey-climbing to the top of anything for a nice quiet nap

As anyone can clearly observe, Jasper is a lot of fun and we love him very much!


Who are Registered Veterinary Technicians (RVT)?

Registered Veterinary Technicians are highly educated and trained professionals working as integral members of the veterinary health care team. Their education provides them with the theory and practical skills essential to deliver a gold standard of veterinary care. Some areas of their expertise include:

  • Obtaining and processing diagnostic radiographs and ultrasound
  • Administration and dispensation of medications and treatments as prescribed by the attending veterinarian
  • Providing optimum husbandry, restraint and handling
  • Anaesthetic delivery and monitoring
  • Prevention and control of zoonotic diseases
  • Nutrition management
  • Animal behaviour and welfare
  • Breeding, reproduction, and neonatal care
  • Professional practice administration, veterinary hospital management and client relations
  • Diagnostic laboratory tests (hematology, clinical chemistry, cytology, and urinalysis)
  • Emergency and first aid
  • Professionalism and ethics training
  • Routine, intensive and emergency care of animals
  • Public education
  • Exotic animal medicine
  • Extensive anatomy and physiology training
  • Sanitation, sterilization and disinfection controls and procedures
  • In depth knowledge of dental structures, conditions and lesions, causes and stages of diseases
  • Surgical preparation and assistance
  • Microbiology, immunology, bacteriology, parasitology, zoonoses, and virology
  • Training in best practices surrounding biosecurity

(source: http://www.oavt.org/membership/what-is- an-rvt-)

The Registered Veterinary Technician Pledge

I have graduated from an accredited college or university and successfully passed the VTNE.

I have fulfilled all requirements to become registered with the OAVT in the province of Ontario.

I complete at least 20 Continuing Education (CE) credits every 24 months, and I value continual learning.

I am covered by my own Professional Liability Insurance (PLI), and am held accountable for my actions.

I am not a “veterinary technician”, “vet tech”, “VT” or “technician” – because that would mean that all of the things mentioned above are not true.

From this day forward, I pledge to stop referring to myself as a “vet tech” and consciously make an effort to myself as a Registered Veterinary Technician or RVT. I also pledge to encourage those around me to do the same.

I am a Registered Veterinary Technician.

For more information please see: http://www.oavt.org/home